Video Banking

Video Banking and Chat

While we always enjoy welcoming you in person, we know it's not always possible. That's why we offer a seamless video and chat experience as familiar as FaceTime, Skype, Zoom, and Texting! From applying for loans to opening new accounts, getting help with online banking, balance transfers, or signing necessary forms, you can handle it right from your computer or mobile device.

Getting Started with Rivermark Video Banking

To begin your video or chat experience, simply locate the 'Let's Connect!' button on the bottom right corner of your desktop screen. Click it, then choose the Video or Chat option to connect instantly with one of our team members. Chat and Video Banking can also be used in the Rivermark Mobile App via the Contact Us link. Please make sure you're using the most up-to-date version of the mobile app.

• Desktop

  

• Mobile App

  

Chat and Video Banking Hours

• Video Banking Hours (PST):
  Mon – Thurs: 9am-5pm
  Fri: 9am-6pm
  Sat: 10am-2pm
• Chat Hours (PST):
  Mon – Fri: 8am-8pm
  Sat: 10am-6pm

*To use the Video Banking software, you must accept both video and audio capabilities on your device. Note that the software is not available for use on Internet Explorer - you will need to use Google Chrome, Firefox, Safari to access.