Be Kind

We’re All Part of the Rivermark Community

Rivermark Community Credit Union is a member-owned financial co-op.  We are committed to a vision to transform lives and communities together. This means that we strive to be the best financial institution our members can choose and an organization where our employees feel safe and supported every day

As a Rivermark member, you are a link in a long chain of people helping people, extending back to our founding in 1951. We're committed to listening to and understanding the needs of each member, while taking actions that create the best experience for our membership as a whole.

Honoring Values, Celebrating Differences

Rivermark is a community credit union and we're proud to represent and reflect the values of the communities we serve. Rivermark supports and fosters a safe, inclusive, and caring environment for all employees and members, including Black, Indigenous, and people of color.

We celebrate the differences between and within every employee, member, and vendor, including age, color, mental or physical abilities, ethnicity, family or marital status, gender identity or expression, language, national origin, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, or other characteristics.

Be Kind: Rivermark Community Standards

All Rivermark members, staff, vendors, and visitors of the credit union are expected to uphold the community standards below and are accountable for their behavior in all forms of engagement, whether in person or virtually.

• We celebrate the differences that exist within our community and strive to make all feel welcome and included.
• We treat all people equitably, regardless of age, ability, sex, gender identity, sexual orientation, race or national origin, religion, or socio-economic status.
• We treat everyone with respect and kindness, whether members, staff, vendors, guests, or members of the larger community. We are polite and civil with each other, and refrain from personal attacks or threats of any kind.
• We respectfully advocate for ourselves, seeking both to understand the needs of the co-op and to have our own needs understood.
• We expect the best from everyone, but understand we are all learning and growing. We apologize when we make a mistake, work to make things right, learn from the error, and seek to do better next time.
• We embrace change to ensure we stay relevant and committed to fulfilling our core mission of improving our members' financial lives.

For all members of the Rivermark community, we have a zero-tolerance policy of discrimination, racism, and harassment. Rivermark is committed to the standards above and will promptly investigate any reported violations. We will seek to understand the perspective of all parties through mutually respectful dialogue and take responsible action while maintaining the privacy and dignity of the parties as much as possible to restore the harmony of our community.